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Using our website
Privacy Policy
Mailing List
Ordering Online or by Phone
Pricing
Product Descriptions
Gift vouchers and promotional codes
Complaints Procedure
Using our website
- By using our website you agree to the conditions of use.
- We reserve the right to revise the conditions of use at any time, without prior notice.
- You should check the conditions of use on a regular basis to ensure that you are aware of any changes.
- From time to time it may be necessary to modify or suspend access to this website. Adventures in Hi-Fi accepts no liability to you or any third party for any such actions.
- You are responsible for all actions carried out using your personal login details. Do not share you password or leave your computer unattended for long periods while logged in.
- You agree to fully indemnify us, our employees and suppliers against claims of liability, dammages,
loss or legal expenses that my arise through your use of this website or breach of the terms and conditions by you or a third party
Privicy Policy
We are committed to protecting your privacy.
All personal information provided to us will be treated with the strictest confidence and handled in Accordance with the Data Protection Act 1988.
We will never sell your details on to a third party.
Information collected about you is used in two ways firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- order history
We will never collect sensitive information about you without your explicit consent.
You can check the information that we hold about you by emailing or writing to us.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We use technology built in to our site to track the patterns of behaviour of visitors to our site.
This can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening, though this may affect the performance of this site.
It is possible that the information collected in this way could be used to identify you unless you modify your browser settings.
Our web servers use tracking technology to monitor which parts of the site our visitors use most often, and also which site they used to find us - such as google or yellow pages.
The information collected contains no personal information but may include the IP address used when accessing the site and country of origin.
Mailing List
We don't like to bombard our customers with junk mail so we very carefully select only the things we feel may be of interest to you
based on what you have purchased or expressed and interest in to us in the past. Such information might include musical evenings and
product launches, workshops, trade shows, factory tours, and upgrade/trade-in promotions.
All promotional e-mails sent include an opt-out link so that you may remove yourself from our mailing list at any time.
If you have removed yourself but would like to re-join, then you can simply sign-up again via the link on our website.
Occasionally we may sent out information by way of a letter or postcard. If you no longer wish to receive this, then you can contact
us by e-mail, post or phone to be removed from the list.
Ordering Online or by Phone
We will take all reasonable care as far as possible to protect your personal payment details.
Adventures in Hi-Fi does not accept any liability for any loss you may suffer as a result of unauthorised access to your account or use of this website.
No financial information is stored on this website as an added security measure and we use third party checkout tools to keep your credit card details safe.
Pricing
Occasionally a product may appear on the website which has been priced incorrectly.
In the even of the advertised price being lower than the actual price we will do our best to honour it.
If this is not possible, we will contact you with the option of proceeding with your order at the higher price or cancelling your order and receiving a refund
in full for any payment already made. If the advertised price is higher than the correct price we will refund the difference.
Product Descriptions & Content
While we make every effort to ensure that our website contains the most accurate and up to date information available, this is not always possible.
We can accept no liability for any errors or omissions. Therefore, if you have a specific requirement or are in any doubt as to the specification
of any item found on this site you should contact us first or the manufacturer directly.
Gift Vouchers & Promotional codes
If you would like to purchase a gift voucher for the store, please contact us and we can arrange for the amount of your choice to be credited to the receipient's account.
Unfortunately we currently do not offer any promotional codes for online orders, but check back soon!
Complaints Procedure
In the event that you are unhappy with the service you have received from Adventures in Hi-Fi and would like to make a complaint,
you can do so by E-Mail or send your complaint in writing to:
Adventures in Hi-Fi
86-90 Boughton
Chester
Cheshire CH3 5AQ
All complaints will be acknowledged within 48 hours of receipt. We will try to resolve any complaints as soon as humanly possible and keep you informed throughout the process.
Nothing contained within our Terms and Conditions in any way affects, excludes or limits your statutory rights.
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